terms of service  

We have built trusting relationships with our customers and have maintained a level of communication that is different from other companies.

VALORE aspires to grow as the number one replica shop in Japan, and we have absolutely no intention of committing fraud or deceiving our customers. Please understand that we have never committed any such malicious acts to date when making a purchase. 

Based on the following terms and conditions, we will explain how we have no reason to commit fraud and how we provide services to our customers .

  

There are some poor quality buyers, such as those who send threatening emails due to a history of problems, or those who take advantage of credit trading to make false accusations.

VALORE  SHOP offers services that are different from those offered by other companies, and is therefore highly recommended by many customers. 

We are very happy about this, but we would like to avoid being forced to stop the service due to the nuisance behavior of low-quality buyers.    

The following people should refrain from using the service:  
■Please refrain from purchasing if you are under 20 years of age. 

Because problems can arise from knowledge and understanding of the ambiguous term "replica," REON SHOP considers this to be an age where you lack general knowledge and will refuse to allow you to make a purchase.

■We will terminate business with anyone who does not understand or abide by our terms and conditions.

According to our company regulations, the following individuals will be suspended from immediate purchase transactions and will be asked not to make any future purchases.

・Those who are deemed not to be aware of our terms and conditions

Those who judged the quality to be poor

・Those deemed to have little general knowledge ・Those deemed to be at risk of causing trouble 

-If you are very particular about authenticity, please refrain from purchasing. 

・People whose actions or words are deemed to be threatening   

1. Privacy Policy

■ Purpose of use of personal information

Purchase and delivery of products and services: We use your personal information to accept and process your orders, deliver products and services, process payments, and contact you about your orders, products and services, and promotions.

- Providing services, resolving issues, and improving services: Personal information will be used to provide the service's functions, analyze its effectiveness, resolve issues, and improve its ease of use and convenience.

Contact : We use your personal information to contact you in connection with our services through various means (e.g., phone, email, chat, etc.).

・Advertising: We use personal information to display personalized advertisements about features, products, and services that we think you may be interested in. We do not use personally identifiable information to display personalized advertisements.

Fraud prevention and credit risk: We use personal information to prevent and detect fraud to protect you, REON SHOP , and other parties.

For example, we may collect information such as bank account details for identity verification and other purposes, and we may use credit scoring techniques to analyze and manage credit risk.

■ Reviews, temporary conversations such as LINE and Gmail will be saved at all times to avoid any issues with our company, but they can be deleted at the customer's request.

■In order to avoid any problems with our company, order information from non-members will be saved at all times, but it can be deleted at the customer's request.

■Members' accounts and personal information will be deleted immediately upon cancellation of membership.

■In addition, REON SHOP will not pass on personal information to third parties for any purposes other than those mentioned above, and we ask for your understanding that information is strictly protected for the benefit of our customers.

2. About the product  

■We only handle products that we believe to be of the highest quality on the market. 

■There may be slight individual differences depending on the product.

■The color and shape of the photos on the website may appear different depending on the shooting environment, screen, and image quality.

3. About orders and payments   

■When you receive the order and payment completion email, please check that the customer information and product are correct.

■Bank transfer or cash on delivery is possible.

■Payment can be made by credit card or PayPal. For more details, please see the URL below.

PayPal payment information: https://www.reeon.jp/bbs/board.php?bo_table=notice&wr_id=455 

Credit card payment information: https://www.reeon.jp/bbs/board.php?bo_table=notice&wr_id=456 

■If the item is out of stock, we will cancel your order by sending you an email informing you of the cancellation. Thank you for your understanding.  

4. Returns (refunds) and exchanges  

■If there is a problem with the product, you must take a photo of the product and send us the image via LINE or email within 7 days of receiving it. 

■Please note that if you wish to return or exchange a product for any reason, you will be responsible for the return shipping costs. 

■In the event of a return or refund due to customer reasons after the product has arrived, only the product price will be fully refunded.Thank you for your understanding in advance.

■ When exchange, return or cancellation is not possible 

When your order has been shipped.

- If 7 days have passed since the product was delivered.

- If there are signs of use such as incorrect text on accessories or tags, small scratches, damage to the box, slight stains, or the item being different from what was shown

- If the tab, label or packaging of the product has been removed.     

5. About shipping   

■ Please understand that since  the shipping origin is from overseas , delivery times may vary greatly before making your purchase.

■Delivery is available nationwide (Asia, America, Europe, etc.).

■REON SHOP does not sell products from inventory; instead, we place orders with business partners and factories, receive products from them, inspect them, and then deliver them to customers.

Therefore, we ask for your understanding that we cannot ship items immediately.

■If the storage period expires due to a customer error or mistake, or if the product cannot be received, the delivery company will discard the product, and the customer will be responsible for half of the product price and shipping costs.

Therefore, if you are unable to receive the product due to a customer error or omission, we will only be able to refund half of the product price. Thank you for your understanding.

■ Since we are a small parcel delivery business for individuals, we can only deliver to personal addresses and we cannot accept deliveries to logistics companies, shipping company offices, or post offices.

In addition, to avoid any problems, we do not accept pickup at convenience stores, post offices, or branch offices.

■Due to weight issues, we may send the items separately, so please understand this in advance.

6. Regarding reviews, announcements, 1:1 inquiries, and payment confirmation message boards
■REON SHOP does not operate on reviews, 1:1 inquiries, or payment confirmation message boards in any way.

■Please feel free to post any content on the review, 1:1 inquiry, and payment confirmation message boards as long as it does not violate the above.

■However, this does not apply to content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, libelous or slanderous to third parties, or offensive, or that contains software viruses, political statements, commercial solicitations, chain letters, mass email transmissions, or so-called "spam."  

7. Points : Points cannot be transferred or exchanged to other partner point programs or other companies' point programs.

■ At Leon Shop, points cannot be exchanged for cash under any circumstances.

■ Points can only be used to purchase products through the account used to earn the points.

In addition, points cannot be transferred to another account . (Points can only be transferred to another account if the previous account is no longer available due to our circumstances, such as a site migration. )  

■ Reviews with photos must be actual photos; if not, points will be awarded in the same way as for reviews without photos.

■Points will generally be awarded approximately one month after the product arrives, and if the customer contacts us to inform us of the arrival of the product or writes a review after the product arrives, points will be awarded immediately.

8. About these Terms  

■We may amend these Terms and Conditions or additional provisions for specific Services that apply to the Services. 

Users should check these Terms and Conditions regularly.

VALORE SHOP will post notice of any modifications to these Terms on this page.

Users who do not agree to the revised terms of the Service should discontinue use of the Service.

In recognition of the importance of protecting personal information, we comply with the Act on the Protection of Personal Information and this privacy policy, and strive to protect the privacy of our customers.

Definition of Personal Information

Information relating to individual customers (hereinafter referred to as "personal information") refers to information that can identify the individual customer, such as the customer's name, address, telephone number, etc. It also includes information that can identify an individual when combined with other information.

■ Purpose of use of personal information

Purchase and delivery of products and services: We use your personal information to accept and process your orders, deliver products and services, process payments, and contact you about your orders, products and services, and promotions.

- Providing services, resolving issues, and improving services: Personal information will be used to provide the service's functions, analyze its effectiveness, resolve issues, and improve its ease of use and convenience.

Contact : We use your personal information to contact you in connection with our services through various means (e.g., phone, email, chat, etc.).

・Advertising: We use personal information to display personalized advertisements about features, products, and services that we think you may be interested in. We do not use personally identifiable information to display personalized advertisements.

Fraud prevention and credit risk: We use personal information to prevent and detect fraud to protect you, REON SHOP , and other parties.

For example, we may collect information such as bank account details for identity verification and other purposes, and we may use credit scoring techniques to analyze and manage credit risk.

■ Reviews, temporary conversations such as LINE and Gmail will be saved at all times to avoid any issues with our company, but they can be deleted at the customer's request.

■In order to avoid any problems with our company, order information from non-members will be saved at all times, but it can be deleted at the customer's request.

■Members' accounts and personal information will be deleted immediately upon cancellation of membership.

■In addition, valore shop will not pass on personal information to third parties for any purposes other than those mentioned above, and we ask for your understanding that information is strictly protected for the benefit of our customers.